LG
DU-42LZ30, LG 42LP1D, LG 42LB1DR, LG DU-37LZ30, LG 37LC2D, Zenith Z32LZ5R, LG
RU-32LZ50C, 32LP1D, 32LX1D-2D
1366 x 768p Resolution
1200:1 Contrast Ratio
NTSC/ATSC/QAM w/CableCARDTM
HDMI with HDCP
RGB (VGA) & RS-232
Memory Card Slot
XD EngineT
LCD VERSUS CRT
One
disadvantage LCDs have is having fixed pixels which makes it more difficult to
scale video than a CRT. A CRT can change the pixel size by adjusting the size
of the beam, LCDs use a processor called a Scalar. LCDs feature their best
picture quality at their native resolution (or max res) and CRTs feature good quality
at any resolution up to their maximum resolution.
Most LCD TVs feature
similar features and specifications. They support High Definition and computer
input, except for the 10”, 13”, 20”, and the wireless 15” models. The 2005
models 26" and larger have built-in ATSC tuners and support CableCARDTM.
Note that Commerical models don't have CableCARDTM support since it is not needed
in a distribution network.
The exception to the
model rules are the ZLD models and a couple of special commercial models. The ZLD models are original/oldest LCD TVs and there are two
15" models and one 20" model that use this nomenclature.
FIRMWARE UPDATES VIA MEMORY CARD
Firmware can
be updated using a memory card on newer LCD TVs that feature a memory card
reader. When a memory card is inserted,
the TV will look for any firmware updates located on the card. If it doesn’t
find an update newer than the version on the TV, it displays the normal media
menu for displaying photos or playing music from the card.
CHECK HARDWARE VERSION
Before
updating the firmware, check the hardware version to be sure it will support the
firmware you wish to install. To open the diagnostics screen, highlight the
Cable icon in the user menu and then press the zero “0” button three times. The
hardware version determines which firmware will work with that TV. If the
hardware version is below 3.00, 3.13 is newest firmware that will work. For version
3.00, up to the 3.15 firmware will work. Version 3.01 does not currently need a
firmware update since 3.16 is it’s original firmware.
FIRMWARE 3.18 SPECIAL REQUIREMENTS
For some models, firmware release 3.18 has different versions for different model
revisions. Check the suffix of the TV and use the list below to determine which
update to use. You will find the suffix on the back of the TV next to “Product
Code”. You can use either method to install the firmware, just make sure you
use the correct file. A memory card received from LG will have the files for
all three suffixes on it, use the Expert Method to choose the correct firmware
to install.
slusllm - 3.18.3
spusllm - 3.18.4
spusltm - 3.18.5
UPDATE INSTUCTIONS - NORMAL METHOD
1)
Copy the Firmware update to the memory card. This has already been done for you
if the card came from LG Customer Service. The firmware file will have the file
extension “.epk”. Only copy the firmware update for your model TV.
2) Turn the TV on and insert the memory card into the TV. If the firmware on
the card is newer than the firmware in the TV, the following will be shown:
3) Press ENTER on the
remote to begin the firmware update. The TV will restart automatically and show
the progress of the update. Do not remove the memory card or remove power
from the TV until complete.
4) The TV will show the
following messages when the firmware update is complete:
5) Press ENTER. After
restarting, the TV is ready to use.
UPDATE INSTUCTIONS - EXPERT METHOD
Expert
Mode will allow any firmware version on the card to loaded into the TV. This
allows an older version of the firmware to be loaded when needed.
1) Copy the Firmware update to the memory card. The firmware file will have the
file extension “.epk”. Only copy the firmware update for your model TV.
2) Turn the TV on and insert the memory card into the TV.
3) If a menu displays on the screen, exit out of that screen. Press the MENU
button and highlight (scroll down to) the Option menu. Press the MARK button 7
times and the expert mode screen will appear.
4) Use the arrow keys to
select the firmware update to install. Press OK and follow the prompts.
5) When the update is complete, press ENTER to restart the TV. After
restarting, the TV is ready to use.
CABLECARD TROUBLESHOOTING
This Menu is only active
on Cablecard ready units.
Accessing Host
Diagnostics:
1. Press Menu on the
customer’s remote.
2. Press the up or down arrow key to highlight CABLE.
3. Press the 0 key three times. Scroll up and down this menu by using the up
and down arrow keys.
The model info gives the
factory model information also used to access the debug menu for software
updates. Memory shows the available memory in the unit for video and audio
processing and Cablecard functions. Host release is the present software
revision in the unit.
Gemstar Guide Version gives the original version of Gemstar in
the unit when installed. Guide Update Version is the latest version of Gemstar
loaded into the unit by Gemstar. Cable Channel List gives the status of the
list of available channels in memory, with a Cablecard installed this should
always display Ready. Cablecard indicates if the cablecard is inserted. If the
Cablecard is inserted and the unit does not indicate that it is. There could be
an issue with the Cablecard itself or with the programing in the card. Once
this has been eliminated as the cause. The card slot or Digital PCB could be
the cause.
FAT Status tells the
frequency of the presently tuned channel as well as the modulation QAM 256/64,
digital, analog. Carrier locked indicates the carrier is locked on the center
frequency. SNR gives the (Signal to Noise Ratio) of the present signal tuned.
FDC is your (Forward Data Carrier) this gives the state of the OOB signal thru which
the Cablecard receives data from the headend. It indicates the center frequency
that the card told the unit to look at to find the signal. Carrier indicates
the unit has the carrier locked or not locked. This must be locked for the
Cablecard to operate. FDC-SNR gives the (Signal to Noise Ratio) for this OOB
signal. Current Channel shows the channel type Digital or Analog as well as the
Parental Control setting for this channel and the channel number.
This indicates the state
of the IEE1394 and DVI ports and connection settings.
The meter below shows we
are looking for 104.20Mhz. What we find is the signal is shifted slightly. This indicates the signal is not centered on
104.20Mhz. The OOB tuner is told to look for the data on 104.20Mhz but the data
is actually on 104.25Mhz. This is enough shift to prevent the card from receiving
the data it needs from the headend. This signal is not allowed this much
variation.
TV GUIDE
TV Guide is a free
service and is provided by Gemstar. TV Guide can be received OTA (Over The Air)
thru an antenna. It can also be received thru cable service. OTA and thru the
cable there must be a strong signal on the local ABC and PBS channels for TGOS
to operate properly. An antenna can be purchased to retrieve signals as far as
150 miles away and some even further. This is only a good idea for customers
far away from any city. The reason is if the customer receives several ABC’s
and PBS broadcasts the unit will receive program data from more than one area,
thus there will be a lot of incorrect program listings and errors.
1-Video Window - Displays
TV video while The TV Guide On Screen system is displayed.
2-Service Bar - Provides access to the 5 main Guide Services.
3-Current Service Label - Indented to indicate current Service displayed.
4-Tile - Displays show title.
5-Highlight - Indicates an active tile.
6-INFO Box - Provides information for a highlighted item.
7-INFO Button - Indicates
you can cycles through the various Info Box sizes.
8-Channel Logo - Identifies network.
9-Record/Remind Icons - Indicates a show is set to Record or set as a Reminder.
10-Panel Ad - Location where show- or product-specific information appears (and
also where Panel Menu appears).
If the customer has a
unit with TVGOS and requires a cable box due to PPV (Pay Per View) or VOD (Video
On Demand) and they desire to use TVGOS they will have to split the cable from
the wall. One leg of the splitter will have to go to the cable box and the other
will have to go to the TV. Auto programming or EZ Scan will have to be run to
load PBS and ABC channels into the unit. Any other connection can be used from
the cable box to the TV. If the TV cannot see ABC and PBS broadcasts with it’s
own tuners, TVGOS will not be downloaded to the unit. The cable box, if connected
via coax cable, will only allow the TV to be tuned to channel 3 or 4.
[If the unit has been
setup as if it has a cable box in TV Guide, the channel map and G-Link are also
setup in TV Guide. The channel map will only see channels 3 or 4 and these are
the only channels the unit will tune. If the cable box is removed, setup in TV
Guide will have to be reconfigured without a cable box. This will allow the
unit to tune channels other than just 3 or 4. Also, the channel map in the unit
will show all channels it is authorized to see.]
SYSTEM INFO
To access this menu from
the TVGuide screen highlight SETUP at the top of the TVGOS screen press the
down key once to highlight CHANGE SYSTEM SETTINGS and press 753159852. The
screen above will appear. In Box (A) you can see the original version of
Gemstar software the unit had when it was built. Box (B) you can see the
version the unit has been updated to. To the right of box B, this will display
the version when the unit receives an update again from Gemstar. Box (C) is the
coding Gemstar uses for the programming area the unit has been programed for.
Not all zip codes have the same or different cable provider and OTA (Over The
Air) programming. As a result several zip codes can have the same code and
programming. Box (D) tells what input the TV was programmed to look for the
TVGOS signals and that the customer set it up as cable signal as the type of
signal being supplied to the TV. If the only signal supplied is OTA, this would
say ANTENNA. Box (E) saying (recordable host) is letting you know the unit has
the ability to record programs without the need or use of any other device.
This unit has an HDD (Hard Disk Drive). If the unit was setup for a VCR to be used
as the recording device then, this would display VCR. This will assist you in
quickly determining if the customer has made an error in setting the unit up
correctly.
Access this screen by
using the up or down key and scroll Section Reception Slicing. This screen
shows Type A, B, and C. Type A is not used in these units. You are only
concerned with type B and C. Type B comes in on the vertical sync of you local
ABC broadcast. Type C comes in on the vertical sync of your local PBS
broadcast. The numerical values indicate the data sections the unit has
received. If the value by type B or C is 0, this indicates either the channel
reception is poor or there is a problem with the Gemstar equipment at that
station. This equipment is not the responsibility of the station to maintain.
Gemstar is responsible for their equipment. B CCorr indicates type B and C data
corrections that have occured. Band CErrs indicates the errors in the data that
has been received. CBad indicates the the bad data that has been confirmed only
for type C.
CABLECARD
TROUBLESHOOTING
IN-HOME TROUBLESHOOTING
It is recommended that
installers bring along a couple of CableCARDs for troubleshooting, This will
help eliminate the CableCARD as a possible problem during the installation.
2. Before installing the CableCARD, installers should check that the Digital
Cable Ready (DCR), also referred to as a HOST, is functional without a
CableCARD.
a. Verify Host (TV) Operation: The installer can perform this by connecting the
RF cable to the correct cable input of the DCR (there may be connections for a
terrestrial antenna) and verifying good picture quality. The DCR will display
all non~encrypted analog and digital content. (The DCR must not receive RF
signal via an STB or accessory RF modulator.) This will eliminate basic TV
circuitry as a possible problem.
b. Check that the
CableCARD is inserted properly. When inserting cable card push carefully but firmly
until you feel the card click into place.
c. Verify RF from Cable
System Tap: The installer can also connect a cable set top box to confirm
reception of encrypted digital services. This will help eliminate the RF signal
as a possible problem,
3. If the first
CableCARD installed does not result in a User Interface screen (also referred
to as MMI screen) within 5 ~ 7 minutes, try unplugging the AC Power cord of the
DCR and reconnecting it (to reset the DCR) then try to await coming out of the
User Interface screen again. If this is
still unsuccessful, try another CableCARD.
a. To eliminate the possibility of a damaged CableCARD or DCR device, the
technician should look closely at the CableCARD device to ensure that none of
the pinholes are blocked or clogged.
b. Check Host Interface. Using a flashlight, the technician should check the
CableCARD slot on the DCR TV to ensure that there are no bent pins.
4. If the second CableCARD is successful, make sure the CSR or Dispatcher knows
the new MAC ID and CableCARD ID to complete the installation. The original card
should be marked accordingly and returned for repair. 5. Check the CableCARD
menu options. If the second CableCARD fails to bring up the User Interface screen,
the technician should refer to the diagnostic menus on the DCR for further
troubleshooting. The technician can pull
up the User Interface screen manually through the menu choices. The customer should
provide the User Manual, so the technician can easily navigate through the DCR
TV menu screens. The table on the next page describes how to navigate the
CableCARD menu. The list of selectable CableCARD options will vary, depending
on your cable service provider or CableCARD manufacturer. The table also shows
how to access diagnostic screens for the DCR TV. Many of these screens are not
described in the User Manual.
6. If the second CableCARD is successful, make sure the CSR or Dispatcher knows
the new MAC ID and CableCARD ID to complete the installation. The original card
should be marked accordingly and returned for repair.
7. Check the CableCARD
menu options. If the second CableCARD fails to bring up the User Interface screen,
the technician should refer to the diagnostic menus on the DCR for further
troubleshooting. The technician can pull
up the User Interface screen manually through the menu choices. The customer
should provide the User Manual, so the technician can easily navigate through
the DCR TV menu screens. The table below describes how to navigate the
CableCARD menu. the list of selectable CableCARD options will vary, depending
on your cable service provider or CableCARD manufacturer. The table below shows
how to access diagnostic screens for the DCR TV. Many of these screens are not
described in the User Manual.
FIG-9
8. If the installer is
still having a problem, the installer should report the problem to the MSO headend
dispatcher for troubleshooting. If the cable company dispatcher (headend
personnel) has completely checked their channel set-up, confirmed the
accounting/billing system to setup is correct, and has confirmed normal channel
map with one or more other DCR TVs at the MSO headend, then go on to the next
step,
9. If the installer determines that the DCR device is the problem (unit failed
either item 2a or 3b above) and can go no further in correcting the problem,
and if the installer determines that the host-pod pairing screen cannot be
displayed with multiple CableCARDs, he or she should follow the directions
given by the CE manufacturer in informing the customer of their options, The customer
should start by contacting the CE manufacturer directly for assistance and/or
repair information. In many cases, if the HOST is under warranty, the repair
will be done at the customer’s home when possible.
9. If using an STB will
allow the customer to receive services on the damaged DCR device, the installer
can leave a box in the customer’s home until the customer resolves the issue
with the CE manufacturer.
10. If the technician is able to install the CableCARD device and access the
User Interface screen (also referred to as MMI screen), and has relayed the
information to the dispatcher, but is still not receiving encrypted
programming, this programming may be protected through the use of copy
protection directive. Ensure that the information passed to dispatch is
correct. Relay again the Host ID, CableCARD ID and Data ID (Motorola only).
Dispatch will send a hit to the CableCARD once the information is checked and
verified. The CableCARD must be paired to the Host before copy protected
programming can be displayed. Note that it may take several minutes from the
time dispatch sends the authorization before it reaches the DCR device. The MMI
screens should be checked to verify if the authorization has been received. For
SA systems the host-pod pairing screen should say “Authorization Received.” For
Motorola the Conditional Access MMl State parameter should say “Subscribed”.
(These should be verified by POD Manufacturers or cable companies.)
11. To confirm the
Headend Validation for displaying the encrypted channel, the technician should check
the CableCARD menu. For SA systems, the CableCARD Copy Protection Infom1ation
menu should say “Authorization Received”. For Motorola systems, the Conditional
Access menu should say “Valid xx (2 digit).
12. If encrypted programming is still not displayed, installer should check the
status of followings.
a. Cable Channel List: Ready
b. CableCard: Inserted
c. FDC status (OOB Status):Lock
d. SNR(Signal to Noise Ratio): higher than 12 dB is normal range, The table
below describes how to check status in the LG DCR TV.
